Spring is coming. In order to help cities, speed up the resumption of public transport system operation, Yinlong Energy Co., Ltd. launched the "2020 spring vehicle service activity" from April 1, and the activity was successfully completed by April 15.

More than 400 Yinlong after-sales staff are in the front line to conduct comprehensive inspection and maintenance of the sold vehicles, and win the recognition of customers with a professional and responsible attitude.

Detailed planning, redeploy, service upgrade

See you after the epidemic. Service starts from the heart. Yinlong has 10 regional after-sales service centers and more than 400 service stations in China. This service activity by Yinlong after-sales service center together with quality control, technology, scientific research and other technical personnel to form a super service team.

The service range has been upgraded from routine maintenance to in-depth inspection and maintenance covering 12 major systems and 51 specialties, so as to realize all-directional, full coverage and no dead corners, so as to detect hidden trouble in vehicle operation in advance and eliminate possible safety problems in the operation process.

The relevant leader in charge of after-sales service said: "this activity is the beginning of the comprehensive upgrade of Yinlong after-sales service in 2020, and it is also another test of the service concept of '2411'.We will use the sincere heart to serve for the customer, eliminates the customer's worry, enhances our vehicle's market reputation and the customer satisfaction comprehensively.

One of the highlights of the service is to answer the questions about products and technology. "We are good at the performance and fault handling of fuel vehicles, but we don't know much about pure electric buses," said a Handan customer. Through this activity, we can better understand the Yinlong service mode and attitude, not only can we operate the vehicle better, but also our relationship with each other is a step forward, and our future work can be better carried out."

Responsible, Suitable method  Mission achieved

This spring service activity is also a big Yinlong after-sales training, requires all after-sales staff to set up the concept of "find problems to solve the problem is a good thing".

Mr. Liu, the after-sales service technician in Chengdu, has completed the second vehicle inspection in the area since the spring and has a clear idea of each vehicle he is responsible for. If he meets special situation, he will work overtime to finish." Although the company requires that the responsibility be placed on individuals, I have regarded these buses as my 'children,'" Liu said proudly. Although the internal system of the vehicle is numerous and complicated, every high-voltage connector I have checked has been carefully marked!"

This service activity requires a return visit to the customer to systematically understand the vehicle operation, and then make appropriate warranty plan for each bus. Mr.Gong is responsible for Beijing area after-sale service to check the battery systems, high voltage cables, battery, battery controller and motor, he said: " In Beijing, the total quantity of our Yinlong vehicles is very large, which also running on the main road, we must ensure that the after-sales maintenance service in place, satisfaction from customer, are all the value of our after-sales service staff."

Guarantee, More safe  Pursue customer satisfaction attentively

Based on their own, Yinlong invited local bus company leaders to provide reasonable suggestions, and feedback the result to design, quality department, and real-time improve after-sales service with professional, rigorous and efficient service.

Zhang Wenjun, bus captain of Beijing Bus Group, said, "since our fleet introduced Yinlong Energy double-deckers, there has never been a major vehicle use problem. Yinlong took the initiative to launch service activities, double-deckers and other types of buses for comprehensive inspection and maintenance, which really moves us. No matter what the time, no matter what the weather, Yinlong after-sales service staff always appear in time, the service in place, this has made great contributions for our stable operation.

"Yinlong has almost zero accident rates on its buses, and the system is checked and maintained every year, which gives us a lot of confidence." Chengdu Bus Group manager Mr.Liu said, "in my opinion, do not wait for the real problems to deal with,we need to be regularly checked in advance to find out, Yinlong after-sales service staff has technical expertise and positive attitude, just match this point.

Since April, Yinlong Energy 18m dolphin bus has been running in Luoyang, displaying the image of Luoyang city together with the peony exhibition. Yinlong vintage buses resumed operation in Qingdao, medical workers can get on the bus for free; Yichang bus sent a letter of thanks to Yinlong Energy for its assistance and support during the epidemic...

These are inseparable from Yinlong after-sales service staff. In retrospect, Yinlong after-sales service staff benchmarked industry standards, self-improve enterprise standards, with practical actions to show the banner of high quality service.